IIZUKA Case Manager: one system manages your entire client relationship
Case Manager is an online system which manages information, processes activities and generates management information quickly, simply and efficiently.
It’s scalable, flexible, easy to implement, intuitive and simple to use.
With optional features providing even more flexibility, Case Manager can be used by organisations large and small to power a wide variety of business processes.
“Case Manager has made a phenomenal difference to what we can achieve as an organisation... It provides better data security, the ability to instantly share data among the team and quickly and easily assess and report outcomes for our clients, which is invaluable.”
Jane Greenacre, Carer Support and Training Manager, VOCAL
IIZUKA are the experts in case management software – it’s all we do and we’ve been doing it for almost twenty years.
Case Manager is secure, reliable, flexible and simple to use. It’s used by organisations large and small to manage all types of interactions. No matter what your challenge, we have a solution.
Case Manager
Team Edition
For smaller teams, typically up to 10 users
Ideal for smaller teams, Case Manager Team Edition is simple, reliable and secure and provides excellent value for money.
We know that implementing new software can be a worry, so we take all the hassle out of it. Our team work with yours to implement an expert solution which:
mirrors your work processes
provides the reporting data you need
is flexible enough to allow for changes in your organisation
integrates with other software like Microsoft 365, or web-based forms.
We also provide free training and on-going customer support to make sure your team get the most out of the system.
Our pricing model is clear and simple, all you pay is the annual subscription fee for the number of users you’ve got – this covers all initial configuration and implementation too.
And for our smaller third sector customers, because we know that securing funding can be a problem, we offer a rolling monthly contract after the first 12 months if required.
See how VOCAL and Wilf Ward use Case Manager in their organisations and contact us today for a demo.
Case Manager
Growth Edition
For larger teams, typically up to 50 users
Most customers opt for Case Manager Growth Edition. It’s used by organisations managing a wide range of services, from education, housing, social and welfare support, to incident investigation and reporting.
Case Manager Growth Edition offers:
free business analysis support to identify and map processes
a system which mirrors your processes
fully-managed implementation right through to business as usual
ability to manage complex workflows
custom dashboards to see the data that’s important to you
Free training
24/7/365 customer support
Integration with Microsoft Office 365 and third-party APIs
Ability to reconfigure easily to manage business change
Our pricing model is clear – you pay an annual subscription fee based on the number of users. This covers all our services including business analysis and implementation.
See how customers like Liverpool City Council and Riverside Housing use Case Manager to increase their efficiency and effectiveness.
Case Manager
Enterprise Edition
This edition is used by customers with complex requirements to provide a solution that meets your specific needs.
Case Manager is currently supporting Government Departments and regulatory bodies to manage a wide range of interactions, from global consular casework to managing regulatory investigations. As experts in case management, we have helped many organisations to increase their effectiveness and efficiency.
Case Manager Enterprise Edition offers:
Organisation-specific solutions from case management experts
Custom dashboards, management information and reporting
Security-cleared staff well experienced in managing confidential information
A partnership approach to problem-solving, process-mapping and business analysis
Fully-managed implementation
Integration with customer portals and web-forms
Integration with Microsoft Office 365 and third-party APIs
Flexibility to manage changing requirements for the lifetime of the relationship
Free training
24/7/365 support
Our pricing is clear and transparent – one annual subscription fee based on the number of users covers all costs from analysis to configuration, implementation and on-going support.
KEY BENEFITS
Work securely:
Store and share data securely.
Case Manager stores information securely in the cloud. With personal, password protected log on, your employees will see all the data they need to see and none of the data they don’t.
IIZUKA is ISO27001 certified and Cyber Essentials Plus accredited.
Work smarter:
Manage workflow and automate communications.
Case Manager is configured to mirror your processes, so there’s no need to change the way you work to match your software.
Processes are automated, with information shared and tasks allocated. Communications including letters, emails and SMS can be automated too.
Keep in touch:
Automate communications including letters, emails and SMS.
Update clients, arrange meetings and appointments, send reminders and share contacts by email and letter with our automatic communications functions.
All communications are recorded and stored within Case Manager, so there’s less chance of anything going astray.
Ditch the paper:
Keep all you need online.
All sorts of records and documents can be kept securely within Case Manager, so there’s no need to carry paperwork around, increasing data security.
It’s easy to share data by email too. You can choose who has access to the data, so that people can only access the information they need.
Manage performance:
Key performance indicators at a glance.
Customisable dashboards on your home screen allow you to see key metrics and tasks at a glance, while managers can also see and allocate work across teams.
Simple reporting:
Keep everyone in the know.
Case Manager includes a reporting function. We’ll configure the reports you need as part of implementation, so you can prepare the reports you need with just a couple of clicks.
HOW WILL CASE MANAGER BENEFIT MY ORGANISATION?
With the ability to manage appointments, store and share documents securely, capture and record information and assign tasks within your organisation and to third parties, Case Manager makes everything easy, saving our clients both time and money.
What’s more, our software fits easily around your existing processes with no need to alter how you work to fit the software.
Case Manager works on desktop PCs, laptops and, with our new mobile app, on tablets – with the ability to share data between the three.
With fully customisable workflow, you can manage your workload the way that suits you, sharing data and tasks among your teams, with each case worker only seeing what they need to see.
Our fully-configurable dashboards also allow you to see the management data you want to see at a glance.
Case Manager also manages your client communications, automatically generating letters, appointments and with our optional module, SMS reminders and updates.
Simple and easy to use with minimal set-up and training and no installation, your clients could be benefitting from a quicker, better and more efficient service in no time.
With the recent Welfare Reforms and the difficult economic climate, we’ve seen an increase of 30-35% in the number of clients using our services. Using Case Manager has meant that not only have we been able to manage this increase in workload, but we’ve actually improved our performance at the same time, both in terms of the time taken to manage a client’s case and the outcome achieved for the client.
Martin Jungnitz, Director of Benefits Service, Liverpool Direct Ltd.