IIZUKA are experts in Case Management software – it’s all we do.
IIZUKA was set up in 2002. Still privately-owned, we’re based in the historic Jewellery Quarter in the centre of Birmingham, UK.
We provide our clients with simple-to-use systems that deliver a rapid return on investment and address significant business issues, on-time and within budget.
We are proud to be recognised as thought-leaders within the open source software community.
We work with our clients to understand their business processes and provide a software solution that is intuitive, simple and easy to use, which will deliver the required benefits to the client in terms of saving money and time.
Our team are friendly and approachable. We won’t talk in jargon and we don’t over-engineer solutions. Our success is based on your success.
Our vision and values
We build relationships with our customers, because we know that working together makes us work smarter.
Our team of experts are smarter altogether – we have programmers, tech support, customer service, training and business consultants all in one team.
The spirit of IIZUKA is encompassed in our core values:
We challenge preconceived ideas
We refuse to compromise on quality
We’re clear and straightforward, we don’t confuse people with jargon
We constantly innovate to simplify modern technology
We practice rather than preach social responsibility
We always operate transparently and honestly
Corporate social responsibility
We recognise our duty of care to customers, staff, suppliers, stakeholders and the wider community.
IIZUKA is committed to trading in an open and transparent manner.
We are an equal opportunities employer, offering flexible working patterns where it helps our team with their work/life balance, for example for families with young children.
We believe in developing talent; we provide self-development time for our technical team and have recently permanently employed our first apprentice at the end of his apprenticeship.
Adding social value
We operate in a way which supports our local community and benefits the wider environment. To add social value we:
Provide Case Manager for free to a pilot group of local charities
Staff volunteer as a school governor and STEM ambassador
Use electric vehicles for our small company fleet
Provide cycle racks and shower facilities for staff to encourage cycling to work
Recruiting and train apprentices
Support staff through higher education
Provide work placement opportunities for local youngsters
Fundraise for a variety of charities – we’ve recently supported Birmingham Women’s Hospital, Macmillan and Autism West Midlands
Recycle as much business waste as possible
Environment
IIZUKA is committed to being a low carbon company and we have reduced, re-used and recycled from the start. All of our recyclable waste, including IT equipment is recycled or reused.
We actively encourage low carbon commuting with on-site bike storage used by most staff. Around 75% of our head office team regularly cycle, walk, or use public transport to travel to work.
IIZUKA was one of the first organisations in the UK to receive ‘Go Ultra Low Company’ status. This initiative recognises businesses that are embracing electric vehicles (EVs) as part of a new scheme run by the government and automotive industry campaign, Go Ultra Low.
Our small fleet of company cars are all electric and we’ve installed charging points at the office.
We use green suppliers where possible – for example 100% of the office electricity is from renewable sources.
Partners
We partner with organisations who are experts in their field to bring Case Manager to a wider audience. As well as selling Case Manager to customers in their sector, our reseller partners contribute to our product development programme, making sure that Case Manager continues to meet the needs of its customers.
If you are interested in selling Case Manager in your sector we’d love to hear from you.
Education sector
Membership Solutions Ltd (MSL)
Based at the University of Warwick, MSL provide a range of software solutions to support higher and further education institutions and students’ unions across the UK and beyond.
Student Case Manager is secure, reliable, cloud-based software which supports organisations offering advice and advocacy services.
Read how the Advice Centre at the Royal Holloway University London Students’ Union has been transformed from using a shared, university-owned ticketing system, to driving a digital communications strategy, managing a 250% increase in cases and growing the team during a pandemic since implementing MSL Student Case Manager.
To find out more, please contact MSL on email: info@ukmsl.com, or telephone +44 (0)330 828 1837.
Home Improvements sector
Foundations
Foundations is the National Body for Home Improvement Agencies in England. They are contracted by the Ministry of Housing Communities and Local Government to oversee a national network of nearly 200 home improvement agencies (HIAs) and handyperson providers across the country.
Foundations Case Manager (FCM) is a versatile, web-based, case management solution that improves overall timescales and ensure data recording/reporting needs are met. The system incorporates any number of core workflow processes with custom fields, case actions, appointment booking/handling and management, document management and report creation/generation within a permission controlled environment. Foundations Case Manager allows users to choose a unique package of the core system and additional modules, allowing bespoke and unique case management solutions for a wide range of organisations and services.
Check out their website here to see how they are supporting home improvements agencies to improve the speed and quality of their services.
To find out more, please contact Foundations on 0300 124 0315, or contact them via their website at www.foundations.uk.com.
