Read how IIZUKA’s Case Manager has helped the Royal Society of Chemistry’s benevolent fund to modernise and digitise their services.

Read how IIZUKA’s Case Manager has helped Cranstoun to manage their domestic abuse casework while growing their services rapidly.

Drive is an intensive intervention that works with high-harm perpetrators of domestic abuse – the people who pose the greatest risk of serious harm or murder to people they are in intimate or family relationships with.

The legalisation team at the FCO checks the validity of official documents such as birth and marriage certificates by comparing the signature against official records.

Aster Group are a leading provider and ethical developer of affordable homes across the South West of England. They also provide care and support services to enable their clients to live independently in the home.

CCA is an umbrella organisation for voluntary groups across the UK which work with offenders and ex-offenders to help them build a future away from crime.

BHPA are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership – in central, southern and eastern England. Their goal is to create places where everyone feels proud to live.

The FCO needed a new system to help manage the consular side of the business, supporting British Nationals who live, work and travel overseas. They implemented Case Manager in February 2016.

The Wilf Ward Family Trust provides residential respite care, supported living and holiday accommodation for people with disabilities. Founded in 1986 with the aim of providing relief for carers, the Trust now employs more than 1,100 staff.

Foundations is the national body for home improvement agency and handyperson services. They provide support to more than 200 home improvement and handyperson service providers in England, covering over 80% of local authorities. One of their objectives is to develop the capacity of the home improvement agency sector, which is where their partnership with IIZUKA originated.

Liverpool Metropolitan Borough Council’s (MBC) Benefits Service team provides support and information about all aspects of entitlement to state benefits, grants and services to clients across Liverpool.

Case Manager is used by around 100 caseworkers and contact centre staff.

Birmingham Carers Hub is a not for profit organisation which co-ordinates services for carers for a consortium of 30 organisations across Birmingham. Set up in April 2014, it currently supports 11,500 carers across Birmingham.

The Sheltered Housing Team at Stroud Council support individuals living in sheltered housing schemes across the area. Each caseworker covers four schemes, dealing with around 50 clients a week. Their roles include travelling across the region to meet with clients at different schemes.

Riverside is one of the largest providers of social and affordable housing; owning and managing over 53,000 homes.

Its Money Advice teams offer a free welfare benefits advice service to tenants, designed to help them make sure they are claiming the benefits they are entitled to and, as a result, increasing their ability to pay their rent.

Various teams at Aston University have been using Case Manager since 2006. Initially implemented by Jill Wilson in the Advice & Representation Centre in the Students’ Union to record interactions with students more efficiently, other teams quickly recognised how the system could help them become more effective too.

VOCAL wanted to improve their services to clients and ensure they recorded the outcomes achieved.