CASE STUDIES

Used by more than 15,000 case workers to generate two million cases per year. Case Manager is the leading Case Management software solution.

Filter the case studies: Government | Regulatory | Third Sector | Housing Support | Money Advice | Welfare Advice | Education | Social Support | Show all

Jo Dempster-Fowle 08/10/2015 Jo Dempster-Fowle 08/10/2015

Liverpool MBC: Improving performance in income maximisation services

Liverpool Metropolitan Borough Council’s (MBC) Benefits Service team provides support and information about all aspects of entitlement to state benefits, grants and services to clients across Liverpool.

Case Manager is used by around 100 caseworkers and contact centre staff.

Jo Dempster-Fowle 07/10/2015 Jo Dempster-Fowle 07/10/2015

Stroud Council: Supporting clients in sheltered housing

The Sheltered Housing Team at Stroud Council support individuals living in sheltered housing schemes across the area. Each caseworker covers four schemes, dealing with around 50 clients a week. Their roles include travelling across the region to meet with clients at different schemes.

Jo Dempster-Fowle 07/10/2015 Jo Dempster-Fowle 07/10/2015

Riverside Housing Group: Improving services with Case Manager

Riverside is one of the largest providers of social and affordable housing; owning and managing over 53,000 homes.

Its Money Advice teams offer a free welfare benefits advice service to tenants, designed to help them make sure they are claiming the benefits they are entitled to and, as a result, increasing their ability to pay their rent.